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Sales and Support

We’re dedicated to the proposition that simply having the best precision ag products and technologies in the world isn’t good enough. Denn unsere Produkte und Systeme sind immer nur so gut, wie der Support und die Mitarbeiter dahinter. Which is to say we take great pride in the level of support and service we provide our entire customer base—from distributors, dealers, and OEMs (Original Equipment Manufacturer) on the one hand, to custom operators and growers on the other. Als Kunde von Raven genießt Ihre Zufriedenheit für uns höchste Priorität. So we make sure we earn it with industry-leading sales, support, and service at every level.

Account Manager

Unsere Account Manager arbeiten eng mit Händlern und Erstausrüstern zusammen, um sie mit den nötigen Tools und dem Support für die Repräsentation und den erfolgreichen Verkauf der Produkte von Raven zu versorgen. Jeder Account Manager ist Sachverständiger in den Bereichen Landwirtschaft und Präzisionstechnologie. Sie sind speziell geschult und mit dem nötigen Fachwissen ausgestattet, um den Händlern und Erstausrüstern von Raven branchenführenden Support und Schulungen bieten zu können.

Customer Support Specialists

Our Customer Support Specialists handle incoming sales inquiries, such as price and availability of parts, place orders, process warranty claims, and inventory return requests. They work closely with dealers to keep them informed of any order issues that need immediate attention. Außerdem stehen sie ständig in engem Kontakt mit den Account Managern, um sicherzustellen, dass unsere Händler den bestmöglichen Service erhalten.

TECHNICAL SERVICE SPECIALISTS

Our Technical Service Specialists are part of an in-house team of experts, uniquely qualified to assist Raven dealers with technical expertise on all matters pertaining to Raven products and related systems. Raven dealers and OEMs are given priority status over their customers that contact Raven. This enables each dealer and OEM to quickly reach a Technical Service Specialist for support. For this reason, the dealers’ and OEMs’ customers are advised to contact them directly to allow Raven to continue to provide prompt and efficient support.

PRECISION AG SPECIALISTS

Raven Precision Ag Specialists provide regional distributor sales support and market products. The PAS ensures that Raven distributors have sufficient knowledge to market and provide field support for Raven’s products. They also conduct training sessions and demonstrations of Raven products for distributors and prospective customers.